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Commitment

Thank you for choosing Capnomed Medical products. Please read the instructions carefully before using the products. During the after-sales service period, if the product has quality problems in accordance with the requirements of the instructions and in the normal use process, please consult the Capnomed business department or fill in the customer's request on our official website, and we will provide free maintenance, overhaul and other services according to the situation. If the product does not have quality problems or has exceeded the after-sales service period, Capnomed Medical will provide paid maintenance and overhaul according to the situation, and the additional costs, such as freight and inspection fees, will be borne by the customer.

Analyze information and provide solutions

 

Our technical department will analyze the problem as quickly as possible, investigate and evaluate the cause, and propose solutions.

 

2

Tell us about your feedback

 

1

Please contact our business department in time through the website or email, and describe the product problems you encounter in detail so that we can solve them quickly.

 

Communicate about the details of the solution

We will contact you shortly. After-sales solutions will be proposed based on your objective facts.

 

3

Implement solutions

We will implement the agreed solution as soon as possible. If you are not in China, it may take some time according to the logistics situation.

 

4

Confirm and complete

 

Thanks for your cooperation. Thank you for using our products.

5

After-sales